pdtjl Privacy Policy

1. Introduction

pdtjl ("we", "us", "our") is committed to protecting and respecting the privacy of all individuals who use the pdtjl online casino and sports betting platform. This Privacy Policy sets out in clear, plain terms what personal information pdtjl collects, the purposes for which that information is used, the circumstances under which it may be disclosed to third parties, and the rights available to you with respect to your personal data.

This policy applies to all personal data collected in connection with your use of pdtjl's website at pdtjl.io, our mobile-optimised platform, and all associated services including sports betting markets (cricket BPL, T20 World Cup, IPL, Bangladesh Tigers internationals, football, kabaddi), live casino games, slot games, crash games, and all account management features.

We encourage you to read this Privacy Policy carefully and in its entirety. If you have any questions after reading, our support team is available 24 hours a day, seven days a week at [email protected].

2. Data Controller

pdtjl operates as the data controller for all personal data collected through the pdtjl platform. As data controller, pdtjl determines the purposes and means of processing personal data and is responsible for ensuring that such processing is carried out in accordance with applicable data protection principles.

All data protection enquiries, access requests, correction requests, and deletion requests should be directed to our support team at [email protected] with the subject line "Data Protection Request". We will acknowledge receipt of all such requests within 48 hours Bangladesh Standard Time (BST, UTC+6) and will respond substantively within a reasonable period thereafter.

3. Data We Collect

pdtjl collects the following categories of personal data from users of the platform:

3.1 Identity Data

• Full legal name as it appears on your national identity card or passport
• Date of birth (used for mandatory 21+ age verification)
• Nationality
• Copies of identity documents submitted during KYC verification (national ID, passport, driver's licence)

3.2 Contact Data

• Email address (primary account communication channel)
• Mobile phone number (used for account verification and security notifications)
• Residential address (used for KYC verification and fraud prevention)
• City or district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar)

3.3 Financial Data

• Mobile financial service account references (bKash, Nagad, Rocket, Upay account numbers used for deposits and withdrawals)
• Bank account details where bank transfer methods are used (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
• Transaction history including deposit amounts, withdrawal amounts, and dates, all denominated in Bangladeshi Taka (৳ BDT)
• Source of funds documentation where requested as part of enhanced due diligence

3.4 Technical Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type and version
• Session identifiers and authentication tokens
• Cookie identifiers and similar tracking technologies (see Section 9)

3.5 Usage Data

• Betting and gaming history including markets wagered, game types played, stake amounts, and outcomes
• Session durations and login timestamps
• Pages visited and features accessed on the pdtjl platform
• Responsible gaming tool usage (deposit limit settings, self-exclusion requests, session reminders)
• Customer support interactions including chat logs and email correspondence

3.6 Communications Data

• The content of any communications you send to pdtjl's support team via email
• Survey responses and feedback you voluntarily provide to pdtjl
• Promotional communication preferences (opt-in and opt-out records)

4. How We Collect Your Data

pdtjl collects personal data through the following means:

• Direct collection: Data you provide when completing the account registration form, submitting KYC verification documents, initiating deposit or withdrawal transactions, completing responsible gaming tool settings, or contacting our support team.
• Automated collection: Technical and usage data collected automatically as you interact with the pdtjl platform, including through cookies, server logs, and session tracking technologies.
• Third-party collection: Data received from payment processors (bKash, Nagad, Rocket, Upay, and partner banks) confirming transaction completion; data from KYC verification service providers confirming identity document authenticity; data from fraud detection service providers flagging suspicious activity patterns.
• Game providers: Aggregate game result data and RNG certification data received from game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi, used to settle bets and maintain your gaming history.

5. How We Use Your Data

pdtjl uses the personal data we collect for the following purposes:

Purpose	Data Categories Used
Account registration and management	Identity, Contact
Age verification (21+ requirement)	Identity
KYC / anti-money-laundering compliance	Identity, Financial
Processing deposits and withdrawals in BDT	Financial, Technical
Providing betting and gaming services	Usage, Technical
Fraud detection and prevention	Identity, Financial, Technical
Customer support communications	Contact, Communications
Responsible gaming monitoring and tools	Usage, Identity
Platform security and integrity	Technical, Usage
Promotional communications (with consent)	Contact, Communications
Platform improvement and analytics	Technical, Usage (anonymised)
Legal and regulatory compliance	All categories as required

6. Legal Basis for Processing

pdtjl processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and pdtjl — including account creation, transaction processing, game provision, and customer support — is carried out on the basis that it is necessary for the performance of that contract.
• Legal obligation: Processing required to comply with applicable legal obligations, including anti-money-laundering requirements, age verification obligations, and financial record-keeping requirements, is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement is carried out on the basis of pdtjl's legitimate interests in operating a safe, fair, and reliable platform for Bangladeshi players, where those interests are not overridden by your data protection rights.
• Consent: Processing for promotional communications is carried out only where you have provided explicit consent. You may withdraw consent at any time by contacting [email protected] or updating your communication preferences in your account settings.

7. Data Sharing with Third Parties

pdtjl does not sell, rent, or trade your personal data. We share personal data with third parties only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: Transaction data is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank solely for the purpose of processing your deposits and withdrawals in Bangladeshi Taka.
• KYC and identity verification providers: Identity documents are shared with accredited third-party KYC verification services to confirm the authenticity of documents submitted during account verification.
• Game providers: Minimal technical data (session tokens, game identifiers) is shared with game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi to enable real-time game delivery and result certification.
• Fraud detection services: Technical and behavioural data may be shared with specialist fraud prevention services to identify and block suspicious activity patterns that could indicate account takeover, money laundering, or bonus abuse.
• Legal authorities: pdtjl may disclose personal data to law enforcement or regulatory authorities where required to do so by applicable law, court order, or other legal process. We will notify affected users of such disclosures where legally permitted to do so.
• Business transfers: In the event that pdtjl undergoes a merger, acquisition, or transfer of substantially all its assets, user personal data may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections described in this policy.

8. Payment Data & Financial Transactions

All financial transactions on the pdtjl platform are denominated in Bangladeshi Taka (৳ BDT). pdtjl does not store full payment credentials such as bKash PINs, mobile banking passwords, or bank account login details on its servers. Transaction processing is handled directly by the respective payment service providers, and pdtjl receives only confirmation of transaction completion and the reference details necessary to credit or debit your account balance.

pdtjl maintains records of all deposit and withdrawal transactions associated with your account for a minimum of five years from the date of the transaction, in accordance with its financial record-keeping obligations. These records include the transaction date, amount in BDT, payment method used, and transaction reference number.

In accordance with its anti-money-laundering obligations, pdtjl may at any time request documentation from you confirming the legitimate source of funds deposited to your account. Failure to provide satisfactory source-of-funds documentation within a reasonable timeframe may result in a withdrawal hold being applied to your account pending resolution.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by the pdtjl platform when you visit the site. They allow the platform to recognise your device on subsequent visits, maintain your session state, and collect usage data to improve platform performance and personalisation.

9.2 Types of Cookies Used

• Strictly necessary cookies: Required for the platform to function correctly, including session authentication cookies that keep you logged in during an active session. These cannot be disabled without impairing platform functionality.
• Functional cookies: Store your preferences such as language settings and responsible gaming tool configurations to improve your experience on return visits.
• Analytics cookies: Collect anonymised data about how users navigate the pdtjl platform, which pages are most visited, and where users encounter errors, enabling pdtjl to improve the platform experience for Bangladeshi players.
• Security cookies: Help detect and prevent fraudulent activity and protect user accounts from unauthorised access attempts.

9.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent the pdtjl platform from functioning correctly and you will not be able to maintain an authenticated session. For detailed instructions on managing cookies in your specific browser, refer to the browser provider's official help documentation.

10. Data Retention

pdtjl retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply:

• Active account data: Retained for the duration of your active account relationship with pdtjl.
• Transaction and financial records: Retained for a minimum of five years from the date of the relevant transaction, in accordance with financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of five years from the date of account closure or the date of the last transaction, whichever is later.
• Customer support communications: Retained for two years from the date of the communication, unless the communication relates to an ongoing dispute or legal matter, in which case it is retained until that matter is fully resolved.
• Self-excluded accounts: Responsible gaming self-exclusion records are retained for the full duration of the self-exclusion period plus five years thereafter, to prevent circumvention of the exclusion by re-registration.
• Marketing preference records: Consent and opt-out records are retained for three years from the date of the relevant consent or opt-out action.

When personal data reaches the end of its applicable retention period, it is securely deleted from pdtjl's systems or irreversibly anonymised so that it can no longer be attributed to any individual user.

11. Data Security

pdtjl applies a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the pdtjl platform
• Encryption of sensitive personal data at rest on pdtjl's secure servers
• Role-based access controls limiting access to personal data to authorised personnel only, on a strict need-to-know basis
• Regular internal security reviews and vulnerability assessments of the pdtjl platform
• Multi-factor authentication requirements for administrative access to systems containing personal data
• Incident response procedures enabling rapid detection, containment, and notification of any data security incidents

While pdtjl takes all reasonable precautions to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you believe your pdtjl account has been compromised, contact [email protected] immediately.

12. Your Data Rights

As a user of the pdtjl platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and we will respond within a reasonable timeframe at no charge to you.

Please note that some rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain, or data that is necessary to resolve an ongoing dispute. Where we are unable to fulfil a rights request in full, we will explain the reason clearly.

13. Minors and Under-21 Policy

The pdtjl platform is strictly intended for adults aged 21 years and above. pdtjl does not knowingly collect personal data from individuals under the age of 21. Our registration process requires users to confirm their age, and our KYC verification process requires documentary evidence of date of birth for all users before real-money account features are activated.

If pdtjl discovers that personal data has been collected from an individual who is under 21 years of age, that account will be immediately suspended, all associated funds will be frozen pending investigation, and the personal data will be deleted from our systems as swiftly as possible consistent with our legal obligations.

If you are a parent or guardian and believe that a minor has registered an account on the pdtjl platform, please contact us immediately at [email protected]. We take all such reports seriously and will act promptly.

14. International Data Transfers

pdtjl's primary operations and user base are centred in Bangladesh. Where personal data is transferred to third-party service providers — such as game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi, or technology infrastructure providers — who may process data outside of Bangladesh, pdtjl takes steps to ensure that appropriate safeguards are in place to protect your data during such transfers. These safeguards may include contractual data processing agreements requiring the recipient to maintain security and privacy standards consistent with those described in this Privacy Policy.

pdtjl does not transfer personal data to third parties located in jurisdictions that do not provide an adequate level of data protection without first implementing appropriate additional safeguards.

15. Changes to This Privacy Policy

pdtjl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or operational developments on the platform. When material changes are made, pdtjl will publish the updated Privacy Policy on this page with a revised effective date and, where reasonably practicable, will notify registered account holders by email or by an in-platform notification.

Your continued use of the pdtjl platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Privacy Policy, you must cease using the platform and may request account closure in accordance with the account termination provisions in the pdtjl Terms & Conditions.

We recommend that you review this Privacy Policy periodically to remain informed about how pdtjl protects your personal data. All previous versions of this Privacy Policy are available upon request by contacting [email protected].

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way pdtjl handles your personal data, please contact us using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request"
• Subject line for general privacy enquiries: "Privacy Enquiry"
• Support hours: 24 hours a day, 7 days a week, 365 days a year
• Response target: Acknowledgement within 48 hours; substantive response within a reasonable period
• Languages: English and Bengali
• Time zone: Bangladesh Standard Time (BST, UTC+6)

We are committed to resolving all privacy-related concerns fairly and transparently. If you are not satisfied with our response to a privacy concern, you may wish to seek independent guidance from a data protection authority or legal advisor in Bangladesh.